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Dec 12


Voice Technology – How Does It All Work?

If you’ve ever wondered how a conversational system like Alexa or a chatbot really works, this is the talk for you. Whether you are designing a chatbot, smart-speaker app or a telephone voice assistant, the underlying technologies are all very similar. We will give an overview of the different technologies that work together to make a conversational voice system work. We will cover speech recognition, language understanding, text to speech, conversation management, and response generation. You should come away with a good understanding of how the different technologies fit together and which bits are true AI and which bits still need skilled designers. You should also get a feel for the rate of progress and which improvements and additional features we may start to see available soon.





Enterprise Integration Group

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EIG is has an international reputation as a thought-leader in conversational design spanning over 25 years, including the seminal publications 'How to build a speech recognition application' and 'Its better to be a good machine than a bad person'. We are a technology independent provider of design and customer experience testing for conversational solutions.

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