Session Abstract

Join Jan Zubíček, AI Business Strategist, and Jan Stober, Conversational AI Design Lead, at ČSOB for this hands-on workshop exploring the next evolution of conversational AI, where chatbots go beyond answering queries to actively enhancing user interfaces. Using real-world banking scenarios, participants will design AI assistants that guide users and execute complex tasks. Through interactive exercises, they’ll explore hybrid AI interfaces, blending conversation with action. Ideal for product managers, UX designers, AI designers, and business stakeholders shaping the future of AI-driven customer interactions.