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Reshaping Customer Interactions in Financial Services

Abstract

A detailed session abstract will be published soon. Stay tuned for more information.

Topics To Be Covered

Session details will be announced soon.

Perfect For

Details will be announced soon.

Meet Your Speaker

Mathias Fanschek

Mathias Fanschek

Raiffeisen Bank International

Head of Digital Transformation and Strategy, Raiffeisen Bank International

Michael is an experienced executive with a strong background in financial services, consulting, SaaS, CRM, digital experience delivery, and digital transformation. He has a proven track record of developing successful strategies for leading banks, insurance companies, retailers, and media organizations across the Central and Eastern European (CEE) region, creating clarity, motivating high-performing teams, and delivering sustainable business value.

His expertise spans agile international project delivery, including nearshore, offshore, and quality delivery models, as well as digital marketing, brand building, customer experience, and CRM. Recognized as a thought leader in Austria and the CEE region, Michael is passionate about helping organizations achieve sustainable growth through AI and digital transformation, customer-centric innovation, data-driven strategy, and technological excellence.

Outside of work, Michael is a proud father to his seven-year-old daughter. He enjoys spending time in the mountains and is an avid tennis player with an ITN rating of 4.5.

ADDITIONAL INFORMATION

Time & Place

Thu, Nov 26

15:00 - 15:30

Matterhorn I

Limited to 45 participants.

Secure your seat – registration required.

Notes

Agenda for this session

  • 20 min presentation + Audience Q&A

REGISTRATION

In order to register to this session you must hold a Pro or Max Pass.

Limited Seating Still Guaranteed

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