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The Next Era of Commerce: From Humans Buying to Agents Buying

Abstract

For decades, every new technology wave changed how we shop, from the internet to smartphones and digital wallets. Now, AI is introducing the next commerce interface: intelligent agents that can discover, compare, and increasingly transact on our behalf. In this session, Desiree Dijkstra- Klingenberg explores the rise of Agentic Commerce, the opportunities it creates for consumers, merchants, issuers, and fintechs, and why trust, authentication, and digital credentials will become more important than ever. Attendees will gain practical insights into how commerce is evolving, what ecosystem readiness looks like, and how organizations can prepare today to lead tomorrow.

Topics To Be Covered

  • How AI agents are transforming commerce

  • The shift toward autonomous purchasing experiences

  • New opportunities across the commerce ecosystem

  • Building trust in AI-driven transactions

  • Preparing businesses for Agentic Commerce

Perfect For

  • eCommerce Leaders

  • Payments Professionals

  • Fintech Executives

  • Digital Transformation Leaders

  • Product & Innovation Managers

Meet Your Speaker

Desiree Dijkstra-Klingenberg

Desiree Dijkstra-Klingenberg

Visa

Head of Product & Solutions Central Europe, Visa

Desiree Dijkstra-Klingenberg is Head of Products & Solutions for Central Europe at Visa, where she leads the region’s payment product and innovation strategy. She works with banks, fintechs, merchants, and digital partners to advance digital payments, eCommerce, tokenization, agentic commerce, and emerging payment technologies.

Her focus spans digital payments, eCommerce, tokenization, agentic commerce, stablecoins, and premium customer experiences, helping clients unlock growth and navigate the future of commerce. Passionate about the intersection of technology, trust, and innovation, she advises on emerging trends that are reshaping how consumers and businesses interact, pay, and transact in a digital economy.
Before joining Visa, she held senior leadership roles at ABN AMRO, bringing extensive experience in payments, banking technology, and financial services.

ADDITIONAL INFORMATION

Time & Place

Thu, Nov 26

11:30 - 11:45

Mövenpick Amsterdam City Centre

Zurich I+II

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Limited to 180 participants.

Secure your seat – registration required.

Notes

Agenda for this session

  • 10 min presentation

REGISTRATION

This session is available to all ticket holders.

Limited Seating Still Guaranteed

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