The Einstein Bots Product & UX team consists of product managers, designers, and a user researcher. The team brings together their expertise in CRM, machine learning, interaction design, and linguistics to craft a bot building platform that aims to help customer support centers scale their business across digital channels. We keep our users — end consumers, service agents, and admins alike — at the center of our design process, leveraging research to empower businesses to easily build chatbots that help end consumers and improve the service agent experience.