Luuk Spronck

Business Analyst, ABN AMRO

After studying artificial intelligence, Luuk joined ABN AMROs chatbot team to discover how AI can be applied to solve real world problems in the corporate world. First as a cognitive engineer, now as a business analyst, he has helped build the chatbot from a simple FAQ chatbot with knowledge about one topic, to a chatbot that is live on one of the busiest page on ABN AMROs website. What drives him is discovering new technologies, how they work, and how they can be used to help customers.

ABN AMRO Bank N.V. is a Dutch bank with headquarters in Amsterdam. ABN AMRO Bank is the third-largest bank in the Netherlands. It was re-established in its current form in 2009, following the acquisition and break-up of the original ABN AMRO by a banking consortium consisting of Royal Bank of Scotland Group, Santander Group and Fortis. ABN AMRO possesses a clear and bold purpose: banking for better for generations to come. The bank’s impact on society and the economy is tremendous, and for our contribution to be both positive and enduring we need to make the right choices. Everything that we do derives from our purpose: now and in the future.

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