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Paul Jacobs

Head of Operations Transformation
Vodafone Group

Paul has recently joined Vodafone to lead operational transformation from Deloitte, where he supported the development of the Digital First Strategy at Vodafone for the last 3 years. Paul has worked in the Telecoms industry for over 20 years in a range of operational and finance leadership roles. Paul is pioneer of Customer Experience Transformation and is looking forward to seeing how we can use TOBi to deliver an outstanding customer experience


Vodafone has always committed to deliver useful and inspiring innovation. In 1991 we enabled the world’s first international mobile roaming call. In 2002, with Vodafone Live! we set a new standard for mobile communications with internet access on the move. Fuelled by the desire for sustainable innovation, we recently introduced Vodafone Money Transfer which allows customers in emerging markets to send and receive money safely and easily using their mobile phone. We’ve also caused a stir in the industry with the Vodafone 150 – our most affordable ultra low cost handset yet. We’re a brand that loves change – if it’s not happening naturally then we’re creating it ourselves. It’s in our DNA to push forward, to create a better future, to never rest and find new ways that help people communicate. That’s the lifeblood that runs throughout Vodafone. We are driven to empower people.


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