top of page
London-Summit banner for website.jpg

Toni Kitaka

Conversational AI Product Lead

Product Lead for Conversational AI at JP Morgan, responsible for driving digitization of the organizations conversations at scale. Enabling teams firmwide to build chatbot and "chatbot like" solutions for internal and external use cases. Partnering with them to develop as well as providing centralized tools and services to accelerate time to market. Driving a vision to democratize the Conversational AI landscape and leading the platform strategy that empowers our employees to change the way we do business regardless of their technical knowledge.


At JPMorgan Chase, we excel at solving practical problems using cutting-edge techniques. Our Machine Learning Center of Excellence (MLCOE) partners with business groups and their dedicated data science teams, combining their business knowledge with our deep AI and machine learning expertise to build and deploy high-impact solutions. To date, our MLCOE has focused on natural language processing (NLP) and speech recognition, as well as time series analysis, reinforcement learning, representation learning, recommendation systems, and most recently, knowledge graphs. All of these MLCOE skills support the many use cases at JPMorgan Chase that help us to create better, faster, smarter experiences for our clients and customers.


bottom of page