Dries Leclercq is a seasoned Chatbot Specialist at ING, where he has been instrumental in advancing applied AI solutions for over 12 years. With a strong foundation in customer support and business analysis, Dries has been building and optimizing virtual assistants since 2017. He played a leading role in designing ING's Generative AI chatbot blueprint, enabling scalable deployment across six countries. Dries bridges the gap between business, IT, and data, with hands-on expertise in platforms, and a deep passion for enhancing customer engagement through intelligent automation.