Frank Ebbers is a Data Scientist at ING Global Analytics with a strong focus on Natural Language Processing and Generative AI. After building a long career in the fashion industry, he made the bold move to study Computer and Data Science and joined ING in 2000 within the Customer Dialogue Analytics domain. Over the years, he has specialized in chatbots, speech analytics, NLP tooling, and most recently GenAI applications.
Today, Frank is leading work on “LLM-as-a-Judge,” applying large language models to evaluate chatbot performance, bridging the gap between technical innovation and real-world business value.