Lotte Koblens is an IT Engineer at ABN AMRO, working on products that help customers access support and resolve issues more effectively. She began her career as a Frontend Developer trainee, building a strong technical foundation that has shaped her growth as a software engineer.

Over the past two years, Lotte has expanded her expertise across the software stack, evolving into a full-stack developer with a broad understanding of modern product development. Today, her primary focus is on AI agents and conversational AI, where she combines software engineering best practices with the latest advancements in artificial intelligence.

Lotte is particularly interested in how AI-powered systems can enhance customer experiences by helping users solve problems, access information, and receive support more efficiently.