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The business of AI: from experimentation to implementation

CX

Take your AI journey from exploration to action with our exclusive workshop designed for business leaders and decision-makers. In this hands-on session, we’ll break down the five core capabilities your organization needs to successfully implement and scale AI, addressing common challenges that hold businesses back. Gain insights into AI developments, real-world case studies and learn how to embed AI into your strategy You’ll leave with actionable strategies and a practical handout summarizing the key takeaways.
Then it’s your turn: through a hands-on assignment, you’ll identify the biggest opportunities within your organization and learn how to seize them. You’ll leave with fresh insights, clear action points, and plenty of inspiration to get started with your colleagues right away. Because working smarter isn’t just more effective—it’s also a lot more fun!

Time & Place

October 30, 2025

15:30 - 17:00

Luzern

Limited to 18 participants.

Meet Your Intructors

Saskia Dekkers

Lead AI Specialists, CM.com

Saskia is one of the driving forces behind our AI innovations as Lead AI Specialist at CM.com. With extensive experience in AI and personalization, she helps retail and e-commerce businesses transform their customer interactions. Imagine being able to scale your processes intelligently while maintaining a personal touch - that’s exactly what Saskia makes possible with the latest Agentic AI solution, HALO. Known for her passion and expertise, Saskia shares how AI Agents can boost (E)-commerce.

What To Expect

Who Is This For?

  • C-Level Executives (CEOs, CIOs, CTOs, CMOs)

  • Business and Digital Transformation Leaders

  • Innovation and Strategy Directors

  • AI and Data Program Owners

  • Decision-Makers seeking to operationalize AI initiatives

Pre-Requisites

  • No specific technical skills required

  • Bring Your Own Laptop

What You'll Learn & Do?

  • Identify the five core capabilities required to scale AI across your organization

  • Understand the transition from experimentation to enterprise-wide AI implementation

  • Recognize and overcome the most common blockers to AI adoption

  • Learn from real-world case studies of successful AI integration

  • Apply a practical framework to embed AI into your business strategy

Agenda & Activities

Agenda for this session:

  • Getting Settled - 5 mins

  • Information Session - 40 mins

  • Break - 5 min

  • Individual / Group Exercise - 20 min

  • Q&A/Discussion - 20 min

  • Reflection - 5 min

Prerequisits:

  • Bring your own laptop

Registration

In order to register to our workshops you must purchase a Platinum Pass. With the Pass you are eligible to select up to 4 workshops. If you are interested in attending only one workshop you may purchase the Gold Plus Pass.

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