Agentic AI at Enterprise Scale: Real-World Lessons from Millions of Customer Interactions
Join this masterclass to explore the cutting-edge of Agentic AI at scale. As a pioneer in harnessing Large Language Models (LLMs) and Agentic AI, Deutsche Telekom is powering millions of customer conversations across its global footprint. You'll gain insights into overcoming the challenges of scaling AI systems in large enterprises, including managing AI-customer interactions, aligning decision-makers, and scaling non-deterministic systems across diverse use cases and regions. Discover the latest methodologies and integration patterns shaping the future of Agentic AI. This session offers a firsthand look at Deutsche Telekom's journey, including successes, lessons learned, and future plans. Whether you're an AI practitioner or business leader, this masterclass will equip you with actionable insights to drive your organization forward. By attending, you'll be at the forefront of the Agentic AI revolution, shaping the future of customer engagement.
Time & Place
April 1, 2025
15:00 - 15:45
The Ritz-Carlton Berlin
Grand Ballroom II
Roundtables & Theatre Seating
Max. Capacity: 256 Seats
Meet Your Intructors
Sahil Sakhuja
Head of AI Products, Deutsche Telekom
Sahil Sakhuja is the Head of AI Products at Deutsche Telekom, based in Bonn, Germany. He leads a team at the forefront of leveraging Generative AI to power millions of customer and employee interactions across the enterprise. With over 15 years of experience in marketing, strategy, product management, and advanced analytics, Sahil is an accomplished AI and data leader.
Sahil holds a Master's in the field of Data Science from Harvard University's Extension School and an MBA from Narsee Monjee, one of India's premier business schools. This unique blend of business acumen and technical expertise enables him to drive impactful AI initiatives. Passionate about building cutting-edge products, Sahil is dedicated to delivering exceptional experiences and driving meaningful business impact through innovative AI systems. His work is pivotal in transforming customer interactions at Deutsche Telekom, showcasing the potential of AI to revolutionize enterprise operations.
What To Expect
Who Is This For?
Enterprise AI & Automation Leaders
Customer Experience & Digital Transformation Experts
AI & Data Science Practitioners
IT Architects & AI Strategy Executives
Business Leaders Driving AI Innovation
Pre-Requisites
No Prerequisits
What You'll Learn & Do?
Scaling Agentic AI across enterprise ecosystems
Managing AI-driven customer interactions at scale
Aligning stakeholders for AI adoption & integration
Overcoming challenges of non-deterministic AI systems
Key methodologies & integration patterns for large-scale AI deployment
Agenda & Activities
Agenda for this session
5 min introduction
25 min presentation
15 min Q&A
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