top of page

Blending AI & the Human Touch

As more customer service interactions shift from customer service representatives to chatbots, companies are carefully monitoring changes in customer satisfaction.

AI in the contact centre is not just a new gadget, but is the future of the industry. Are customers ready for AI-only customer service interactions? Tom discusses how AI is advancing at incredible speeds by learning rather than training and how this will bring down the costs while enriching the customer experience.

Time & Place

Dec 11


Meet Your Intructors

What To Expect

Who Is This For?


What You'll Learn & Do?

Agenda & Activities


In order to register to our workshops you must purchase a Platinum Pass. With the Pass you are eligible to select up to 4 workshops. If you are interested in attending only one workshop you may purchase the Gold Plus Pass.

bottom of page