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Building a Bot: Behind the Scenes of the Booking Assistant

Each day, more than 1,550,000 room nights are reserved on in over 40 languages and 140,354 destinations in 231 countries and territories worldwide. With a mission to empower people to experience the world, is committed to provide the best customer service experience by being present, contextually aware, relevant and empathetic across the continuum of the customer journey. In pursuit of this, built the Booking Assistant, a virtual conversational agent powered by AI that can answer more than 50% of customer’s post booking queries automatically. Since launch it has travelled the world and can now speak more than 8 languages. Building and scaling the Assistant involved multiple hits and misses, bringing interesting highlights and learnings of how to build a bot at scale. Join Ellora Nath who will share anecdotes from the Assistant’s journey and highlight what happens behind the scenes to provide a delightful and chatty customer experience.

Time & Place

June 26

Meet Your Intructors

What To Expect

Who Is This For?


What You'll Learn & Do?

Agenda & Activities


In order to register to our workshops you must purchase a Platinum Pass. With the Pass you are eligible to select up to 4 workshops. If you are interested in attending only one workshop you may purchase the Gold Plus Pass.

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