Customer-led conversations in the age of generative AI
Now ChatGPT has found its voice, businesses are asking themselves, ‘Can we really use generative AI to power customer conversations over the phone?’
Nikola Mrkšić draws from his PhD in dialogue systems from the University of Cambridge, his work on Siri and his experience inventing customer-led voice assistants for global enterprises at PolyAI. In this talk, Nikola will cut through the noise around generative AI and tell you what you need to know to deploy voice experiences that customers actually enjoy speaking to, at scale.
Time & Place
13:30 - 14:00
Meet Your Intructors
Co-Founder & CEO, PolyAI
Named to Forbes 30 under 30 in 2021, Nikola has worked with his co-founders Shawn Wen and Eddy Su to bring cutting-edge Conversational AI innovations to commercial voice applications. PolyAI is the fastest-growing enterprise voice AI provider, handling millions of customer phone calls with human-like voice automation. Clients include major brands in hospitality, finance, and logistics.
What To Expect
Who Is This For?
What You'll Learn & Do?
Agenda & Activities
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