The Future of Insurance: Human-Centered AI and Digital Transformation
CX
Discover how AXA Partners is shaping the future of insurance through human-centered AI and digital transformation. This keynote explores AI’s evolution from automation to intelligent systems that enhance human capabilities, emphasizing empathy and customer focus. Practical examples show how technology empowers employees and improves customer experience by automating routine tasks and supporting complex decisions. Join us to see how the future of insurance blends human insights with AI for more meaningful, efficient, and responsible solutions.
Time & Place
Wed, March 25
13:40 - 14:00
Grand Ballroom II
Roundtables & Theatre Seating
Max. Capacity: 150 Seats
Meet Your Intructors
Sofia Kwarnmark
Head of Customer and Employee Journey, AXA Partners
Sofia is acting as Head of Customer and Employee journey at AXA Partners. She is responsible for designing and leading an innovative global transformation roadmap to accelerate digitalization and new emerging technologies across the 20 countries where AXA Partners CLP markets its products.
In addition to her corporate career, she is enthusiastic entrepreneur who among other things co-founded Sweden's biggest female insurance industry network. Sofia holds an M.Sc. in Electrical Engineering, with a major in Business Development from the Royal Institute of Technology.
What To Expect
Who Is This For?
Insurance executives
CX leaders
Digital transformation teams
Innovation & automation leads
Business product owners
Pre-Requisites
No Prerequisits
What You'll Learn & Do?
Automation evolution in insurance
Designing meaningful customer experiences
Human-AI collaboration models
People roles in AI era
Real-world insurance use cases
Agenda & Activities
Agenda for this session
15 min presentation
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