How to Influence What ChatGPT Thinks About You
The transition to Agentic AI is fundamentally reshaping customer relationships. Today's commerce is moving beyond transactional exchanges and into an ecosystem of proactive, highly personalized connections.
In this exclusive roundtable, we will explore how AI agents can operate as next-generation brand advocates, service directors, and loyalty builders, creating real-time, human-like engagement at enterprise scale.
We will discuss the strategic shift toward autonomous AI systems that do more than just recommend products—they understand intent, anticipate needs, and actively nurture long-term brand equity. Drawing from experience in customer loyalty and immersive brand experiences, Asaf will lead a discussion on how companies can design trustworthy, emotionally resonant agentic systems that drive both retention and revenue.
Finally, we will examine the future of post-purchase care and customer support, where AI agents become proactive problem-solvers and brand advocates—redefining what genuine customer loyalty truly means in the age of intelligent commerce.
Time & Place
Wed, March 25
09:15 - 10:00
The Ritz-Carlton Berlin
Grand Ballroom II
Roundtables & Theatre Seating
Max. Capacity: 150 Seats
Meet Your Intructors

Peter Buchroithner
Founder & CEO, findable
Peter M. Buch is the founder of Findable, an AI-SEO platform making brands discoverable in ChatGPT and other AI search engines. A serial entrepreneur and Forbes 30 Under 30 alum, he explores how agentic AI is reshaping marketing and customer growth.
What To Expect
Who Is This For?
Loyalty, CRM, and Retention Managers
eCommerce Leaders & CX Executives
AI Product Managers & Innovation Teams
Customer Support and Service Directors
Pre-Requisites
No Prerequisits
What You'll Learn & Do?
Building Enduring Loyalty through agentic personalization and automated value delivery.
Turning AI Agents into Retention Engines: Post-purchase service and strategic follow-up tools.
Redesigning the customer journey for proactive, conversational commerce.
The principles of Trust, Transparency, and Emotional Intelligence in autonomous customer interactions.
Creating a cohesive, high-performance service model between human and AI assistants.
Agenda & Activities
✓ Chatham House Rule to Encourage Open Exchange
✓ No Recordings Allowed
✓ You Must Book This Session to Participate
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