Gidi Adlersberg, Product Marketing Manager at AudioCodes Voice. AI will cover the impact of Voice.AI technology and voice bots on customer service operations and workspace productivity, and their associated costs. Providing a practical, concrete glance at actual voice bot deployments, this case-study session makes a great chance to witness the dramatic industry transformation from human-only, to human-AI hybrid customer service operations and office space environments – providing an innovative customer experience and an enhanced office work flow, while reducing operational costs regularly associated with customer service and everyday workspace scenarios.