This session will investigate the most creative applications of Chat / Voice and AI from all around the world and in different sectors. This session will give practical idea on what can you do in 2020 to follow these examples and will feature a host of case studied an summarise some of the most innovative and intriguing ways AI has already been used for inspiration in the attendees own work. This session will provide inspiration to creators to begin on the journey with of Chat / Voice and AI in their own work by discussing way to form a strategy, applications and architecture.