Reshaping Customer Interactions in Financial Services
Agentic Commerce
A detailed session abstract will be published soon. Stay tuned for more information.
Time & Place
Thu, Nov 26
15:00 - 15:30
Matterhorn I
Limited to 45 participants.
Meet Your Intructors

Mathias Fanschek
Head of Digital Transformation and Strategy, Raiffeisen Bank International
Michael is an experienced executive with a strong background in financial services, consulting, SaaS, CRM, digital experience delivery, and digital transformation. He has a proven track record of developing successful strategies for leading banks, insurance companies, retailers, and media organizations across the Central and Eastern European (CEE) region, creating clarity, motivating high-performing teams, and delivering sustainable business value.
His expertise spans agile international project delivery, including nearshore, offshore, and quality delivery models, as well as digital marketing, brand building, customer experience, and CRM. Recognized as a thought leader in Austria and the CEE region, Michael is passionate about helping organizations achieve sustainable growth through AI and digital transformation, customer-centric innovation, data-driven strategy, and technological excellence.
Outside of work, Michael is a proud father to his seven-year-old daughter. He enjoys spending time in the mountains and is an avid tennis player with an ITN rating of 4.5.
What To Expect
Who Is This For?
Details will be announced soon.
Pre-Requisites
No Prerequisits
What You'll Learn & Do?
Session details will be announced soon.
Agenda & Activities
Agenda for this session
20 min presentation + Audience Q&A
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