Swipe Right on Relationship AI: Building AI Relationships: Smarter, Faster, and More Human
Agentic AI is changing the game - no more one-and-done customer interactions. It’s proactive, it remembers, and it works like a team to create seamless, personalized experiences. Let’s talk about how AI can build real relationships, not just transactions.
Time & Place
April 1, 2025
11:45 - 12:00
The Ritz-Carlton, Berlin
Grand Ballroom II
Roundtables & Theatre Seating
Max. Capacity: 256 Seats
Meet Your Intructors

Koda Skurzewski
Board Member & Group Chief Commercial Officer, Mplus

Koda Skurzewski is a distinguished leader in the business process outsourcing (BPO), technology, and customer experience sectors, currently serving as the Group Executive Vice President for Sales and Marketing at Mplus Group. With a rich background in these industries, she has collaborated with some of the world's largest companies, developing innovative approaches that create distinct competitive advantages.
Throughout her career, Koda has been at the forefront of integrating advanced technologies to enhance customer experiences. Her leadership at Mplus Group exemplifies a commitment to innovation, as evidenced by the company's development of AI-powered solutions like Buzzeasy, an AI-first customer service platform. These initiatives reflect her vision of leveraging technology to create more efficient and human-centric customer interactions.
What To Expect
Who Is This For?
CX & AI Strategists
Digital Engagement Leaders
Product & Innovation Managers
AI & Automation Experts
Pre-Requisites
No Prerequisits
What You'll Learn & Do?
How AI fosters lasting relationships
Moving from reactive to proactive AI
The role of memory in personalization
AI teamwork for seamless experiences
Agenda & Activities
15 min keynote