UBS started its chatbot journey about 3 years ago with the inception of an AI innovation program. Since the first attempts, we have collected considerable learnings across multiple chatbot projects across all business lines. Along the way we have created success stories and encountered challenges, typically concentrating around e.g. architectures, integration, governance and the use of voice and avatars. On the basis of two showcases – a client meeting report assistant and the UBS Companion, we want to share our key challenges with the workshop audience and discuss different approaches to solving them. We will end with an outlook on banking chatbots and a Q&A session.