KINDLEE'S PARTICIPATION
Roundtable Discussion Lead
The Breakthrough Benchmark: How Bias Creates Cost and Friction in Financial Chatbots
ABOUT KINDLEE
Kindlee is a responsible AI company that helps organizations build fairer and more inclusive decision-making models in high-risk use cases such as credit, lending, insurance, and hiring. By combining advanced interpretability tools, debiasing frameworks, and prescriptive analytics, Kindlee identifies and corrects biases, ensures compliance with the EU AI Act, and provides tailored recommendations to improve both inclusion and revenue. Its unique approach makes fairness not just ethical, but also profitable, enabling businesses to align growth with responsibility while fostering greater financial inclusion and consumer trust.
SESSION INFORMATION
10:15 - 10:45
The Breakthrough Benchmark: How Bias Creates Cost and Friction in Financial Chatbots
Kindlee’s Benchmark Study is the first to systematically evaluate financial AI chatbots in production, exposing how bias creates friction, reduces customer engagement, and increases compliance risk. Conducted with a low-lift evaluation approach, the study offers a breakthrough view of where financial chatbots stand today — and a blueprint for how institutions can act. While the initial study focuses on financial services, the lessons are universal: measuring and addressing bias reduces friction, increases customer satisfaction, and accelerates innovation across any industry deploying conversational AI.
October 30, 2025
HIGHLIGHT SESSIONS
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👔 For senior CX, Data and Innovation Leaders at enterprises seeking to turn fairness into a driver of trust and adoption, and Compliance and Risk officers preparing for AI Act requirements
Includes: Chief Customer Officers, Chief Product Officers, VPs of Conversational AI & Innovation, Heads of Compliance & Risk in finance, telco, retail, insurance, and travel; Compliance and Risk Officers
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🧠 For practitioners and managers building, deploying, and scaling conversational AI solutions.
Includes: CX & Innovation Managers, Product Managers, Conversational AI Leads, Compliance & Risk managers, Solution Architects, Vendors & Providers, and Investors exploring Responsible AI opportunities.
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