Abstract
In a world where customer expectations are higher than ever, Agentic AI is revolutionizing the way businesses engage with their audience. During this interactive roundtable, we’ll explore how AI-driven solutions can enhance personalization and boost customer engagement, creating seamless and meaningful interactions. Discover how AI can act as a personal shopping assistant, guiding customers through their journey with tailored recommendations and support.
We’ll also dive into the potential benefits and challenges of implementing Agentic AI in (e)-commerce. What opportunities does it unlock for your business? And how do you navigate the risks to ensure a balance between automation and the human touch?
Topics To Be Covered
Enhance personalization and customer engagement
Act as personal shopping assistant
What are the potential benefits and risks
Perfect For
C-Level Retail owners and Executive Leadership
Managers E-commerce
Managers Marketing
Meet Your Roundtable Captain
Saskia Dekkers
Lead AI Specialists, CM.com
Saskia is one of the driving forces behind our AI innovations as Lead AI Specialist at CM.com. With extensive experience in AI and personalization, she helps retail and e-commerce businesses transform their customer interactions. Imagine being able to scale your processes intelligently while maintaining a personal touch - that’s exactly what Saskia makes possible with the latest Agentic AI solution, HALO. Known for her passion and expertise, Saskia shares how AI Agents can boost (E)-commerce.
ADDITIONAL INFORMATION
Time & Place
October 30, 2025
10:15 - 10:45
Zurich I+II
Limited to 180 participants.
Secure your seat – registration required.
Notes
✓ Chatham House Rule to Encourage Open Exchange
✓ No Recordings Allowed
✓ You Must Book This Session to Participate
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