Abstract
Each winter Comfort Partners receives up to 1,000 resident calls per day, creating wait times and high staffing costs. We built Lotte, an Agentic AI voice and chat assistant, to address this. Live since 1 September 2025 on phone and WhatsApp, Lotte handled thousands of conversations in the first four weeks, with an increasing percentage without a live agent.
Lotte integrates with our ERP and with our scheduling algorithms via our Data & Intelligence Platform. Lotte can view, change and cancel appointments, book maintenance and create incidents. Our planning system runs a predictive model that forecasts failures.
Built in six months with 20+ use cases together with CM.com. We're now working on adding 24/7 and multilingual while increasing the autonomous function.
Topics To Be Covered
Build and scale autonomous voice agents
Integrate AI with enterprise systems
Reduce call volume and wait times
Improve customer satisfaction and efficiency
Expand to 24/7 multilingual support
Perfect For
CX and Operations Leaders
Contact Center Managers
AI Product Managers
Voice and Chatbot Developers
Innovation Leads in Service Industries
Meet Your Speaker
Roderick Soesman
CEO, Comfort Partners
Roderick Soesman is a CEO with a proven record of turning technical service businesses into industry leaders. He combines decisive P&L leadership with deep experience in utilities, smart infrastructure and field service. His transformations raise performance and deliver profitable growth while building an inclusive team focused culture. Today he is focused on applying Agentic AI at scale in operations, predictive maintenance and customer service, with measurable impact.
ADDITIONAL INFORMATION
Time & Place
October 30, 2025
10:00 - 10:15
Zurich I+II
Limited to 180 participants.
Secure your seat – registration required.
Notes
Agenda for this session
10 - 15 min presentation
Q&A
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