ČSOB'S PARTICIPATION
Workshop
Beyond Chat: Designing Seamless AI-Human Interfaces
ABOUT ČSOB
With KATE, ČSOB, the top Czech bankinsurance group, part of the KBC Group, brought the first true virtual assistant to the Czech banking market. KATE is a fully personalized, proactive and E2E virtual assistant that helps our clients to save time and money by means of data driven insights, voice assistance and streamlined user experience. KATE is using RASA framework, deployed to the AWS cloud and available to our clients via our Smart banking application.
SESSION INFORMATION
SPEAKERS
Jan Zubíček
AI Business Strategist, ČSOB
Jan Zubíček serves as AI Business Strategist at ČSOB, Czech Republic's leading bankinsurance group and part of KBC Group, where he bridges technical capabilities with business objectives to shape and execute strategic AI initiatives. With over 20 years of experience spanning IT, data, and AI domains, he played a key role in bringing Kate to life - ČSOB's groundbreaking conversational AI assistant that has handled over 10 million customer interactions and set new industry standards for personalized banking services.
His current focus is on advancing conversational AI as a transformative force for both customer and employee experience, identifying opportunities where AI creates value and guiding implementation across the organization. This includes product ownership of MyKate, an internal LLM-based assistant that enhances employee productivity across customer service, daily operations, and content generation tasks. His expertise combines deep technical knowledge with strategic business insight, gained from working with both startups and enterprise organizations throughout his career.
08:30 - 10:00
Wed, March 25
Beyond Chat: Designing Seamless AI-Human Interfaces
Join this hands-on workshop exploring the next evolution of conversational AI interfaces - where chatbots move beyond providing answers to actively shaping and enhancing the user experience.
Drawing from real-world banking scenarios, participants will learn how to design interactions where AI assistants not only guide users but also execute complex tasks on their behalf. Through interactive and engaging exercises, teams will experiment with design patterns that seamlessly blend conversational and traditional interfaces.
This workshop combines the theoretical foundations of hybrid AI interfaces with practical, collaborative exercises, enabling participants to prototype solutions that bridge the gap between conversation and action in modern financial services applications.
HIGHLIGHT SESSIONS
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AI BUYERS / USERS
FREE
🎁 Free Pass Sponsored by Sunrize Digital
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👔 For business, CX, and eCommerce leaders driving AI-powered transformation.
Includes: Heads of Customer Experience, eCommerce Directors, CRM Leaders, Business & AI Innovation Leaders, Marketing & Digital Leaders.
AI PRACTITIONERS
DISCOUNTED
💸 Discounted Pro Pass
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☕ Full Buffet Lunch, Coffee Breaks
🍻 Happy Hour
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🧠 For technical leaders building, implementing, and shaping impactful AI solutions.
Roles include: AI Engineers, Data Scientists, Product Managers, ML Engineers, UX Designers, and Technical Consultants.
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