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AXA Partners

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Sofia Kwarnmark

AXA Partners

Head of Customer and Employee Journey, AXA Partners

Sofia is acting as Head of Customer and Employee journey at AXA Partners. She is responsible for designing and leading an innovative global transformation roadmap to accelerate digitalization and new emerging technologies across the 20 countries where AXA Partners CLP markets its products.
In addition to her corporate career, she is enthusiastic entrepreneur who among other things co-founded Sweden's biggest female insurance industry network. Sofia holds an M.Sc. in Electrical Engineering, with a major in Business Development from the Royal Institute of Technology.

13:00 - 13:15

Wed, March 25

The Future of Insurance: Human-Centered AI and Digital Transformation

Discover how AXA Partners is shaping the future of insurance through human-centered AI and digital transformation. This keynote explores AI’s evolution from automation to intelligent systems that enhance human capabilities, emphasizing empathy and customer focus. Practical examples show how technology empowers employees and improves customer experience by automating routine tasks and supporting complex decisions. Join us to see how the future of insurance blends human insights with AI for more meaningful, efficient, and responsible solutions.

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Head of Customer and Employee Journey

AXA Partners

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