(Cont'd) The Google Conversation Design Workshop
Great Actions are conversations.
Conversational, natural language interfaces are emerging as a powerful new way for people to interact with digital services. In order to design a natural user interface, we need to apply a human-centered design approach. Research by Stanford professor Clifford Nass shows that people converse with computers in much the same way as they do with humans. They are most successful when the interface is natural and conversational. There’s a process for creating conversations. The Conversation Design Workshop teaches that process.