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Dec 11
Keynote
Celebrate ANNA’s 1st Birthday, the Virtual Assistant of ABN AMRO!
ABN AMRO’s virtual assistant ANNA celebrates her first birthday after being launched in 2018. Raising her is a tough job and a lot of professionals with different backgrounds are working on this. During the presentation, we will tell more on ANNA’s journey and the people behind her.
16:00
Location
Bob van Groningen
IT Engineering Lead Customer Interaction
Bob is an impact driven leader with a background in both marketing, product management,
consultancy and IT strategy. He is now responsible for IT development in the area of Customer
Interaction within ABN AMRO. With great passion he has been focussed on the technical
development of ABN AMRO’s conversational platform. Scaling the platform and truly helping
customers and employees is the goal. Besides this Bob is also responsible for digital Client. Onboarding and the IT solutions for ABN AMRO’s webcare team.
ABN AMRO
Jeroen Das
Product Owner Conversational AI
Jeroen works as a Product Owner with Team Chatbot at ABN AMRO since its start in 2017. Starting with four colleagues working on an MVP. Today Team Chatbot contains over 40 colleagues working on the Conversational AI platform which hosts multiple chatbots of which Chatbot Anna is the leading personality of the platform. Jeroen has experience in upgrading an MVP to a product that plays a key role in the digital strategy of the bank.
ABN AMRO
About
ABN AMRO
ABN AMRO Bank N.V. is a Dutch bank with headquarters in Amsterdam. ABN AMRO Bank is the third-largest bank in the Netherlands. It was re-established in its current form in 2009, following the acquisition and break-up of the original ABN AMRO by a banking consortium consisting of Royal Bank of Scotland Group, Santander Group and Fortis. ABN AMRO possesses a clear and bold purpose: banking for better for generations to come. The bank’s impact on society and the economy is tremendous, and for our contribution to be both positive and enduring we need to make the right choices. Everything that we do derives from our purpose: now and in the future.
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