Each winter Comfort Partners receives up to 1,000 resident calls per day, creating wait times and high staffing costs. We built Lotte, an Agentic AI voice and chat assistant, to address this. Live since 1 September 2025 on phone and WhatsApp, Lotte handled thousands of conversations in the first four weeks, with an increasing percentage without a live agent.

Lotte integrates with our ERP and with our scheduling algorithms via our Data & Intelligence Platform. Lotte can view, change and cancel appointments, book maintenance and create incidents. Our planning system runs a predictive model that forecasts failures.

Built in six months with 20+ use cases together with CM.com. We're now working on adding 24/7 and multilingual while increasing the autonomous function.