n the masterclass "Scaling Language Models: Successes and Challenges in Production - A Khanmigo Case Study," Shawn Khanmigo, a seasoned Product Leader, will guide attendees through the complex landscape of implementing language models at a large scale. The session begins with a 30-40 minute information presentation, where Shawn will share insights from Khanmigo's own experiences in scaling their language model. A brief interlude will be followed by interactive exercises; attendees will be divided into four groups, each assigned to dissect a specific challenge: Scale, Effectiveness, Accuracy, and Safety. Through group discussions and problem-solving, participants will gain hands-on experience in tackling real-world challenges. The teams will then share their findings in a 20-minute open discussion, fostering a collaborative learning environment. The masterclass will wrap up with a Q&A and reflection segment, allowing Shawn to offer final insights and address any remaining queries. This session provides a comprehensive and practical understanding of the hurdles and victories encountered when scaling language models, arming participants with actionable strategies for their own projects.