Division Lead CX & Marketing
Leading Otto Group’s Customer Experience & Marketing division. Focusing on build and run of digital products and inhouse consulting, e.g. developing inhouse customer care voice and chatbots for numerous portfolio companies.
The Otto Group is a retail and services group comprising over 30 subgroups that primarily operate in Germany, the rest of Europe, and the USA. Otto Group is using a self-developed tech stack to automatize customer care via chatbots and voice bots.