Ellora Nath is a Product Manager at Booking.com who has nurtured the Booking Assistant and with her team, scaled the product across 8 languages. She is passionate about zero to one product development and enjoys incubating new ideas that empower millions of users across the world to have a seamless travel experience. While at Booking she forayed into the land of chatbots - or messaging on steroids as she calls it, she was introduced to the realm of messaging during her past stint at eBay. Her work now concentrates on creating a dialogue strategy between guests, partners and customer service in Booking.com to provide the best possible help experience.
Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. We connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. Each day, more than 1,550,000 room nights are reserved on our platform in over 40 languages and 140,354 destinations in 231 countries and territories worldwide.