Meet Your Speaker

Dries Leclercq

Expert Lead Chatbot Building, ING

BIO

Dries Leclercq is a seasoned Chatbot Specialist at ING, where he has been instrumental in advancing applied AI solutions for over 12 years. With a strong foundation in customer support and business analysis, Dries has been building and optimizing virtual assistants since 2017. He played a leading role in designing ING's Generative AI chatbot blueprint, enabling scalable deployment across six countries. Dries bridges the gap between business, IT, and data, with hands-on expertise in platforms, and a deep passion for enhancing customer engagement through intelligent automation.

TRACKS

ROI & GOVERNANCE

This track explores how organizations can extract real business value from Agentic AI while ensuring responsible deployment at scale. As AI agents become core to growth strategies, leaders must evaluate ROI beyond cost savings—factoring in speed, scalability, and customer impact. At the same time, robust governance is essential to maintain trust, brand integrity, and compliance. Learn how to align innovation with enterprise control and create clear frameworks for performance and accountability.

DATA & GENAI

This track is for AI engineers, solution architects, and technical teams designing, deploying, and scaling AI systems. Explore the tools, frameworks, and architectures needed to ensure AI systems are robust, secure, and high-performing at scale.

FORMATS