Abstract
Can GenAI judge like a human?
As LLMs take on roles like scoring chatbot responses and assessing risk, their reliability, transparency, and fairness become critical. This ‘no-code’ workshop explores the paradigm of LLM-as-a-Judge, offering practical strategies and hands-on tactics for deploying LLMs as scalable, consistent evaluators. Participants will examine how LLMs replicate human judgement and where they fall short - especially around ambiguity, bias, and drift. Through a real-world use case and interactive exercise, you’ll learn to design robust evaluation frameworks, engineer effective prompts, and build reproducible systems that combine GenAI and human oversight.
Topics To Be Covered
Understanding the role of LLMs as a judge
Key Strategies for Effective Judgement with LLMs
Tactics on Enhancing Performance and Reliability
Understanding the complexities and weaknesses of LLMs as a judge
Perfect For
Product Managers
Data Analysts
Data Scientists
Contact Center Managers
Business translators
Meet Your Instructor
Data Scientist, ING
Frank Ebbers is a Data Scientist at ING Global Analytics with a strong focus on Natural Language Processing and Generative AI. After building a long career in the fashion industry, he made the bold move to study Computer and Data Science and joined ING in 2000 within the Customer Dialogue Analytics domain. Over the years, he has specialized in chatbots, speech analytics, NLP tooling, and most recently GenAI applications.
Today, Frank is leading work on “LLM-as-a-Judge,” applying large language models to evaluate chatbot performance, bridging the gap between technical innovation and real-world business value.
ADDITIONAL INFORMATION
Time & Place
October 30, 2025
09:00 - 10:30
Hôtel Mövenpick Amsterdam City Centre
St. Gallen Room
Limited to 18 participants.
Secure your seat – registration required.
Notes
Agenda for this session:
Getting Settled - 5 mins
Information Session - 40 mins
Break - 5 min
Individual / Group Exercise - 20 min
Q&A/Discussion - 20 min
Reflection - 5 min
Prerequisits:
Basic Understanding of Chatbot Evaluation, LLMs, and Statistics or Business Analytics