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AGENTIC CX

Discover how to scale AI responsibly, maximize ROI, and align systems with organizational goals while ensuring trust and transparency.

About this Track

This track is for business leaders, technology strategists, and customer success teams who define and execute AI strategies. Discover how to scale AI responsibly, maximize ROI, and align AI systems with organizational goals while maintaining governance, transparency, and trust.

Who Should Attend?

  • Technology Leaders

  • CX Leaders

  • Digital Transformation

  • AI Product Leaders

What We'll Learn & Explore?

✓ Discover practical AI applications across key industries.

✓ Optimize decision-making with agentic AI systems.

✓ Create transformative business models powered by automation.

✓ Measure ROI with proven AI investment frameworks.

✓ Enhance customer experiences using AI-driven personalization.

✓ Customize AI agents to solve business-specific challenges.

✓ Scale AI solutions across finance, retail, and healthcare.

✓ Explore new opportunities with autonomous AI systems.

HIGHLIGHTED SESSIONS

08:00 - 09:00

April 1, 2025

Registration, Coffee & Pastries, Demo Hall, Networking

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09:30 - 09:45

April 1, 2025

State of the Bots 2025: Mastering Agentic AI Together Including Survey Results

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Founder & Chair, Chatbot Summit

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09:45 - 10:00

April 1, 2025

Conversational Interfaces @ Mercedes-Benz

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Head of MB.OS Customer Experience, Mercedes-Benz

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10:00 - 10:15

April 1, 2025

Agentic AI: The Future of Intelligent Interaction

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Head AI Software - Austria & Switzerland, IBM

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10:15 - 10:30

April 1, 2025

7 Years of Innovation: Tobi’s Leap from NLU to GenAI and the Agentic Future

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Global Lead on Conversational AI, Vodafone

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10:30 - 11:00

April 1, 2025

*Opening Horizon - Roundtable Discussions*

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11:00 - 11:30

April 1, 2025

*Coffee & Demos Break: Book Demos to Win Prizes 🎁*

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11:00 - 11:30

April 1, 2025

Ask Me Anything with Frank Giroux

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Manager Digital Transformation, Bayer

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11:30 - 11:45

April 1, 2025

Soft Wins. Harnessing AI for Customer Service Efficiency

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Lead Conversational AI, On AG

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11:45 - 12:00

April 1, 2025

Swipe Right on Relationship AI: Building AI Relationships: Smarter, Faster, and More Human

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Board Member & Group Chief Commercial Officer, Mplus

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12:00 - 12:45

April 1, 2025

Agentic AI Empowering Brand Consultants @Henkel: How Henkel Drives the Customer Journey with AI Assistants

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Head of AI-Assistants & Tech, Henkel

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Head of Digital Innovation Projects, Henkel

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12:00 - 12:30

April 1, 2025

Ask Me Anything with Thomas Neumann

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Global Lead on Conversational AI, Vodafone

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12:00 - 14:00

April 1, 2025

*Full Buffet Lunch, Demo Hall, Meetings*

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13:00 - 13:45

April 1, 2025

Agentic AI & Minimum Valuable Architecture (MVA): A Pragmatic Blueprint for Scalable AI Impact

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Partner - Lead ai+, dbeyond Group

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13:00 - 13:45

April 1, 2025

Breaking Barriers: Overcoming Corporate Hurdles for Successful AI Adoption

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Vice President AI, VIER

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13:00 - 13:30

April 1, 2025

Ask Me Anything with Frederik Borst

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Head Of Digital Innovation, On AG

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14:00 - 14:30

April 1, 2025

Ask Me Anything with Christian Hohmann

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Head of AI-Assistants & Tech, Henkel

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15:00 - 15:45

April 1, 2025

AI Agents Supporting Decisions in Supply Chain Management

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Manager Digital Transformation, Bayer

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16:00 - 16:30

April 1, 2025

Ask Me Anything with Alex Schmitt

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Head of Speech Technology #HeyMercedes, Mercedes-Benz

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17:45 - 18:00

April 1, 2025

*Closing Remarks and Kahoot Contest!*

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18:00 - 19:00

April 1, 2025

*Happy Hour: Mix, Mingle, and Make Memories*

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21:30 - 23:30

April 1, 2025

*After Party! 🎉🥂*

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10:00 - 11:00

March 31, 2025

*Registration, Coffee & Pastries, Networking*

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11:00 - 13:00

March 31, 2025

*Beyond Chat: Designing Seamless AI-Human Interfaces*

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AI Business Strategist, ČSOB

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Conversational AI Design Lead, ČSOB

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14:00 - 16:00

March 31, 2025

Soft Wins. Harnessing AI for Customer Service Efficiency

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Lead Conversational AI, On AG

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Global Conversational AI Senior Specialist, On AG

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16:00 - 18:00

March 31, 2025

7 Years of Innovation: Tobi’s Leap from NLU to GenAI and the Agentic Future

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Global Lead on Conversational AI, Vodafone

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18:00 - 19:00

March 31, 2025

*Agentiq Cocktails @Curtain Club*

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11:30 - 11:45

April 1, 2025

Soft Wins. Harnessing AI for Customer Service Efficiency

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