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PRODUCT & UX

Explore how to define and design enterprise-grade Agentic AI experiences over Chat & Voice.

About this Track

This track is for product leaders, designers, and innovators building the next generation of AI systems. Learn how to create seamless, human-centered products that harness AI and data to deliver intuitive, scalable, and personalized experiences that people love.

Who Should Attend?

  • Product Managers

  • UX Designers

  • Solution Architects

  • Customer Service

What We'll Learn & Explore?

✓ Building Scalable and Secure Agentic AI Systems for Enterprises

✓ Designing Adaptable AI Architectures for Future Business Needs

✓ Creating Modular AI Systems for Seamless Enterprise Scalability

✓ Fine-Tuning Agentic AI Models to Meet Enterprise Demands

✓ Ensuring Transparency with Interpretable Decision-Making in AI

✓ Streamlining Lifecycle Management for Efficient AI Operations

✓ Mitigating Bias and Enhancing Fairness in Enterprise AI Workflows

✓ Developing User-Centric AI Designs with Cutting-Edge Framework

HIGHLIGHTED SESSIONS

08:00 - 09:00

April 1, 2025

Registration, Coffee & Pastries, Demo Hall, Networking

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09:30 - 09:45

April 1, 2025

State of the Bots 2025: Mastering Agentic AI Together Including Survey Results

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Founder & Chair, Chatbot Summit

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09:45 - 10:00

April 1, 2025

Conversational Interfaces @ Mercedes-Benz

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Head of MB.OS Customer Experience, Mercedes-Benz

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10:30 - 11:00

April 1, 2025

*Opening Horizon - Roundtable Discussions*

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11:00 - 11:30

April 1, 2025

*Coffee & Demos Break: Book Demos to Win Prizes 🎁*

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11:45 - 12:00

April 1, 2025

Swipe Right on Relationship AI: Building AI Relationships: Smarter, Faster, and More Human

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Board Member & Group Chief Commercial Officer, Mplus

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12:00 - 12:45

April 1, 2025

Supercharging Mercedes’ MBUX with Conversational AI in 2.5 Million Vehicles

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Head of Speech Technology #HeyMercedes, Mercedes-Benz

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12:00 - 12:45

April 1, 2025

Designing Scalable Dynamic Customer Experiences Powered by GenAI: Learnings from Zalando Assistant

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Product Design Manager, Zalando

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12:00 - 14:00

April 1, 2025

*Full Buffet Lunch, Demo Hall, Meetings*

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14:00 - 16:00

April 1, 2025

From Data to Decisions: Building AI Agents That Take Action

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Senior Specialist Solutions Architect, Databricks

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14:00 - 14:45

April 1, 2025

How to Understand Why Agents Fail

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AI Engineer, Customer Success, IBM

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16:00 - 18:00

April 1, 2025

Design your AI agent(s)! Explore, Understand, and Define Your AI Agent

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Head of Product - Ops Platforms & AI Enablement, N26

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17:00 - 17:45

April 1, 2025

Conversational Design in the Gen AI Era

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VP of Product, charles

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18:00 - 19:00

April 1, 2025

*Happy Hour: Mix, Mingle, and Make Memories*

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21:30 - 23:30

April 1, 2025

*After Party! 🎉🥂*

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10:00 - 11:00

March 31, 2025

*Registration, Coffee & Pastries, Networking*

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11:00 - 13:00

March 31, 2025

*Beyond Chat: Designing Seamless AI-Human Interfaces*

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AI Product Manager, ČSOB

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Conversational AI Design Lead, ČSOB

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14:00 - 16:00

March 31, 2025

Soft Wins. Harnessing AI for Customer Service Efficiency

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Lead Conversational AI, On AG

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Global Conversational AI Senior Specialist, On AG

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16:00 - 18:00

March 31, 2025

7 Years of Innovation: Tobi’s Leap from NLU to GenAI and the Agentic Future

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Global Lead on Conversational AI, Vodafone

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18:00 - 19:00

March 31, 2025

*Agentiq Cocktails @Curtain Club*

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