Abstract
Details coming soon - stay tuned for the full session overview.
Topics To Be Covered
To be announced. We’ll update this section shortly
Perfect For
Product Managers
IT and AI Professionals
Business Strategy Executives
Customer Engagement Specialists
Innovation and Development Teams
Meet Your Instructor
Expert Lead Chatbot Building, ING
Dries Leclercq is a seasoned Chatbot Specialist at ING, where he has been instrumental in advancing applied AI solutions for over 12 years. With a strong foundation in customer support and business analysis, Dries has been building and optimizing virtual assistants since 2017. He played a leading role in designing ING's Generative AI chatbot blueprint, enabling scalable deployment across six countries. Dries bridges the gap between business, IT, and data, with hands-on expertise in platforms, and a deep passion for enhancing customer engagement through intelligent automation.
Gen AI Bot Builder, ING
Maria have been working extensively on developing and improving ING's first customer facing Gen AI chatbot whilst having a keen interest in shaping the future of AI-driven customer interactions. Passionate about exploring real-world applications of Large Language Models and continuously pushing the boundaries of Gen AI capabilities, by blending technical expertise with a customer-centric mindset.
ADDITIONAL INFORMATION
Time & Place
October 30, 2025
15:30 - 17:00
Hôtel Mövenpick Amsterdam City Centre
St. Gallen Room
Limited to 18 participants.
Secure your seat – registration required.
Notes
Agenda for this session:
Getting Settled - 5 mins
Information Session - 40 mins
Break - 5 min
Individual / Group Exercise - 20 min
Q&A/Discussion - 20 min
Reflection - 5 min
Prerequisits:
Basic understanding of LLM
Basic knowledge of UX design concepts
Bring your own laptop
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