How Agentic AI transforms (E)-Commerce

In a world where customer expectations are higher than ever, Agentic AI is revolutionizing the way businesses engage with their audience. During this interactive roundtable, we’ll explore how AI-driven solutions can enhance personalization and boost customer engagement, creating seamless and meaningful interactions. Discover how AI can act as a personal shopping assistant, guiding customers through their journey with tailored recommendations and support.
We’ll also dive into the potential benefits and challenges of implementing Agentic AI in (e)-commerce. What opportunities does it unlock for your business? And how do you navigate the risks to ensure a balance between automation and the human touch?

How Agentic AI Transforms Customer Experience: From Technological Evolution to Practical Tips

Agentic AI is revolutionizing the way we work, introducing digital colleagues that transform customer experiences and internal operations. These scalable, autonomous AI Agents take over repetitive tasks, empowering employees to focus on more meaningful and creative work - making processes smarter, faster, and more enjoyable.

In this keynote, Rutger, our Head of Technology, will guide you through the evolution of Agentic AI, from its current impact to its future potential. Through real-world use cases and forward-looking insights, he’ll explore how this groundbreaking technology is shaping marketing, service, and operations. Discover how human creativity and AI innovation will continue to redefine the future of retail.

The Business of AI: From Experimentation to Implementation

Take your AI journey from exploration to action with our exclusive workshop designed for business leaders and decision-makers. In this hands-on session, we’ll break down the five core capabilities your organization needs to successfully implement and scale AI, addressing common challenges that hold businesses back. Gain insights into AI developments, real-world case studies and learn how to embed AI into your strategy You’ll leave with actionable strategies and a practical handout summarizing the key takeaways.
Then it’s your turn: through a hands-on assignment, you’ll identify the biggest opportunities within your organization and learn how to seize them. You’ll leave with fresh insights, clear action points, and plenty of inspiration to get started with your colleagues right away. Because working smarter isn’t just more effective—it’s also a lot more fun!