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PRODUCT & DESIGN

Explore how to define and design enterprise-grade Agentic AI experiences over Chat & Voice.

About this Track

This track is for product leaders, designers, and innovators building the next generation of AI systems. Learn how to create seamless, human-centered products that harness AI and data to deliver intuitive, scalable, and personalized experiences that people love.

Who Should Attend?

  • Product Managers

  • UX & Conversational Designers

  • IT Project Managers

  • Customer Experience Managers

What We'll Learn & Explore?

✓ Building Scalable and Secure Agentic AI Systems for Enterprises

✓ Designing Adaptable AI Architectures for Future Business Needs

✓ Creating Modular AI Systems for Seamless Enterprise Scalability

✓ Fine-Tuning Agentic AI Models to Meet Enterprise Demands

✓ Ensuring Transparency with Interpretable Decision-Making in AI

✓ Streamlining Lifecycle Management for Efficient AI Operations

✓ Mitigating Bias and Enhancing Fairness in Enterprise AI Workflows

✓ Developing User-Centric AI Designs with Cutting-Edge Framework

HIGHLIGHTED SESSIONS

14:00 - 14:30

Wed, Nov 25

🚀 Networking

Registration & Networking

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14:30 - 16:00

Wed, Nov 25

Workshop

From Predefined Dialogues to Intelligent Customer Service

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IT Engineer, ABN AMRO

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Senior Full-Stack Developer, ABN AMRO

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16:15 - 17:45

Wed, Nov 25

Workshop

Beyond Chatbots: Designing Agentic AI Experiences That Amplify Human Judgment

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AI Product Manager, ČSOB

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17:30 - 19:00

Wed, Nov 25

🚀 Networking

Evening Reception Event

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08:00 - 09:00

Thu, Nov 26

🚀 Networking

Registration, Coffee & Pastries, Demo Hall, Networking

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08:00 - 17:00

Thu, Nov 26

🚀 Networking

Exhibition & Networking

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08:30 - 10:00

Thu, Nov 26

Workshop

From Pilot to Platform: The Adoption Playbook Behind Enterprise AI Across 250+ Würth Companies

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AI Product Owner, Würth Group

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10:00 - 10:15

Thu, Nov 26

🚀 Networking

Opening Remarks; Kahoot Contest with Prizes. Agentic AI Survey

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10:15 - 10:30

Thu, Nov 26

Keynote

How Agentic AI Transforms Customer Experience: From Technological Evolution to Practical Tips

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Head of Product Engage, CM.com

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10:45 - 11:00

Thu, Nov 26

Keynote

Voice Agents in the Wild

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Monday Head of Voice Agents, Harmony CTO

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11:15 - 11:45

Thu, Nov 26

🚀 Networking

Coffee Break: Book Demos to Win Prizes

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11:45 - 12:00

Thu, Nov 26

Masterclass

Reshaping Customer Interactions in Financial Services

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Head of Digital Transformation and Strategy, Raiffeisen Bank International

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12:00 - 13:00

Thu, Nov 26

Roundtable

Agentic AI in Production: What Your Peers Are Deploying Today

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AI Deployment Strategist, Wonderful

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12:15 - 12:30

Thu, Nov 26

Keynote

From Chat to Voice: Building the Next Generation of AI Interactions

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GTM, Elevenlabs

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12:00 - 14:00

Thu, Nov 26

🚀 Networking

Lunch, Demo Hall, Meetings

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14:00 - 14:20

Thu, Nov 26

Keynote

The Agent Is at Checkout: Who Does the Ecosystem Trust?

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Head of Product & Solutions Central Europe, Visa

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14:00 - 14:30

Thu, Nov 26

Masterclass

Voice Agent IRL: On-Guard, Real-Time, and Ready to Talk

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AI Engineer, ABN AMRO

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AI Engineer, ABN AMRO

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14:00 - 14:30

Thu, Nov 26

Masterclass

Your Agent Passed Every Benchmark, So Why Is It Failing the Business?

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AI Product Analyst, Hazelheartwood

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14:30 - 15:00

Thu, Nov 26

Masterclass

The Best LLM Call is the One You Never Make

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AI Engineer, Adyen

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AI Engineer, Adyen

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14:30 - 16:00

Thu, Nov 26

Workshop

The Business of AI: From Experimentation to Implementation

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Customer Success Expert, CM.com

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AI Specialist, CM.com

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15:00 - 15:30

Thu, Nov 26

Masterclass

Reliable Voice AI at Scale: Models, Infrastructure, and On-Prem Deployment

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Co-Founder, KugelAudio

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17:00 - 18:00

Thu, Nov 26

🚀 Networking

Happy Hour: Mix, Mingle, and Make Memories

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21:30 - 23:30

Thu, Nov 26

🚀 Networking

After Party! 🎉🥂

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