Business

State of the Bots 2025: Mastering Agentic AI Together

CX

Twists and Layers: How AI Agents Spice Up Conversational AI

GenAI & Data

Building the Future of AI Trip Planning: LLMs, Inference Optimization, and Agentic Designs at Booking.com

CX

How Agentic AI Transforms Customer Experience: From Technological Evolution to Practical Tips

Product & UX

From Chat to Voice: Building the Next Generation of AI Interactions.

Agentic Commerce

Agents of Negotiation: Agentic AI as the Next Frontier of B2C Commerce

CX

How Comfort Partners Uses Agentic AI With Voice To Handle Thousands Of Customer Calls Fully Autonomous

CX

Supercharging TOBI: Redefining Customer Experience with Real-time Translation and Voice

GenAI & Data

Beyond the Demo: Turning Gen AI Hype into Enterprise Reality at KPN